What is it
A help desk platform from Salesforce.
How does it support our process?
Desk allows us to communicate with publishers and capture information in a single place.
Since our entire team can access the help desk, we can all see communication about a job without being CC'd on everything.
Desk cases are created automatically from the Screendoor form using Zapier.
Which processes does it support?
Primarily processes that involve touchpoints with the department: